Hiley had the only Elantra N in Intense Blue with a DTC within a 750 mile radius of our home in SW NM. My wife and I have purchased three other vehicles from DFW Metro Hiley dealers in the last 15 years. Once again the salesman (Victor) was top notch and the support team very helpful. Hiley dealerships are very professional with no B.S.

This is the forth vehicle we have purchased from a Hiley dealer in the metro area. That speaks volumes because they are almost 400 miles from our residence. They had vehicles and deals we couldn’t find locally. The sales people are helpful and the process uneventful. Great people and a fine dealership.

I don’t usually leave reviews, but after everything I’ve experienced, I feel obligated to share this so others can make an informed decision. 🚗 Purchase & Expectations I purchased a Certified Pre-Owned 2022 Hyundai Santa Fe from Hiley Hyundai on August 15, 2025. Like most buyers, I trusted the CPO process, especially the multi-point inspection that’s supposed to ensure the vehicle is in excellent condition. ⚠️ Issues Shortly After Purchase Within six months of ownership and under 8,500 miles, my check engine light came on and the vehicle presented multiple engine-related issues (9 codes total). This is not something you expect from a Certified Pre-Owned vehicle that supposedly passed inspection. 🔧 Repairs & Corporate Response I followed proper procedure and took the vehicle to a Hyundai dealership for diagnosis and repair. After weeks of back and forth with Hyundai Corporate: One repair was covered at 100% One repair was only covered at 65% Another repair was not covered at all This left me responsible for hundreds + tax out of pocket, for issues I did not cause. Even though I have a warranty that is supposed to cover all of these issues. 🏢 Dealership Response (Hiley Hyundai) Because this vehicle was sold to me as CPO, I reached out to Hiley Hyundai for assistance. The General Manager initially responded and said he would look into it. I provided a full breakdown of costs and timeline I clarified that the issue began before the 6-month mark After that, communication stalled, and I was ultimately told the dealership would not assist in any way. 💸 The Reality At this point: I’ve made multiple car payments I’ve maintained full insurance I’ve been without my vehicle for months while it sits in a shop And I’m still expected to pay for repairs on a CPO vehicle shortly after purchase ❌ The Biggest Issue: Lack of Accountability The most disappointing part is not just the repair itself, it’s the lack of ownership. A dealership that sells Certified Pre-Owned vehicles should stand behind what they sell, especially when issues arise this quickly. Instead, I’ve been passed between corporate and the dealership with no real resolution. 📄 Next Steps Because Hiley Hyundai has refused to assist, I am now proceeding with a BBB Auto Line complaint and formal dispute process. I made every effort to resolve this privately and professionally before taking this step. ⚠️ Advice to Future Buyers If you are considering purchasing from Hiley Hyundai: Do not rely solely on the “Certified” label Get everything documented clearly Be prepared to advocate for yourself if issues arise Final Thoughts I truly wanted to resolve this without going public, but after weeks of delays, lack of follow-up, and refusal to help, I felt this was necessary. I hope this review helps someone avoid the situation I’ve had to go through. No one deserves this treatment and lack of care.

Everyone at Hiley was great. Jacob was our salesman. He did a very job job. He was very patient with me and all my questions.

tomareo was very nice and always trying to explain to all our questions, trying to get the best for us. jeni Mellick

I’d been shopping around for a few weeks looking for the right car, and I finally decided on a CPO 2023 Elantra N Line at Hiley Hyundai of Fort Worth. Out of all the used cars I’ve looked at, this one was by far the cleanest inside and out. When I showed up to pick it up, the detailing was so spot on it basically looked brand new. Huge thanks to Chris Aston in sales. He was super friendly, knew the car inside and out, and wasn’t pushy at all. Also, Rusty Sanders, the Sales Manager, really stepped up and made me a great deal that made the decision easy. If you’re looking for a vehicle, I highly recommend asking for Chris and Rusty. The whole Hiley team in White Settlement made the process smooth and painless. Love the new ride!

I drove up there knowing exactly which car i wanted, I had someone come help me before I could even fully get out of my car. I was helped immediately and had a good experience. Everything went pretty smoothly.

Five stars! Buying a car can usually be a stressful process, but the team at Hiley Hyundai made it incredibly easy. I came in to buy a new Hyundai Sonata, and Victor and Romeo took great care of me from start to finish. They were upfront about pricing, worked with me on the financing, and made sure the car was perfectly detailed before I drove it off the lot. I appreciate their excellent customer service and would definitely buy from them again!

Thank you to Jordan and Tomareo. Excellent sales person. Keep up the good work. See you soon

Excelente servicio, todos muy amables, escucharon nuestras necesidades y no ayudaron a tener el carro que quería a la cuota q podia pagar. Gracias Beth y Preston una Excelente personas y excelentes en su oficio

This dealership was very helpful, honest and understanding. Specifically Beth Acosta and Ariel Fonseca made the process so smooth and easy for a first time buyer like myself. I would 100% recommend this dealership.

I just purchased a new vehicle yesterday. Samantha was my sales person. She was fantastic. If you are in search of a vehicle whether it is new or used hit up Sam she goes above and beyond for her clients.

The folks at Hiley Hyundai of Fort Worth are amazing. We worked with Chris and Perry, and were delighted with all our transactions both from a sales, and financing perspective. I especially appreciate everyone taking time to answer all our questions, and the absence of yucky hard sale tactics. They were both professional and caring to listen and respond. One of the nicest car transactions we’ve had in our long life of requiring personal transportation.

The customer service has been excellent. They made the finance process simple and easy. Shanon was very helpful.

My experience purchasing a new vehicle at Hiley Hyundai of Fort Worth was outstanding. No hidden fees or surprises—just the best price on my 2026 Santa Fe Hybrid. The entire process was 2 hrs